
Industry Expertise & Specialization
20 plus years of CRM and Digital Transformation with extensive experience leading enterprise CRM strategy and driving scalable digital initiatives that enhance customer experience and business performance.
Educational Background & Career Journey
B. Tech in Electrical Enginering with MBA in Business Technology Management.
Key Achievements & Impact
Successfully delivered large-scale Salesforce and digital programs, aligning technology, process, and data to drive measurable revenue growth and cost savings. Built and set up a Global Capability Center (GCC), establishing governance, delivery models, and scalable teams to support global CRM and digital programs.
Mentorship Interests & Connection Points
Passionate about mentoring early-career professionals, and interns, with a strong focus on guiding and motivating younger generations on industry best practices, career growth, and real-world application of CRM and digital transformation.